Terms of Service
Last updated: Apr 30, 2026
1. Our Services
PlayGTM delivers an autonomous go-to-market system addressing outbound, inbound, content, sales follow-up, lead handling, account research, messaging, and revenue operations. Offerings include GTM foundation creation, ICP and persona development, audience segmentation, outbound workflows, content generation, sales follow-up scheduling, third-party integrations, and reporting. We may update, improve, suspend, or discontinue parts of the services from time to time.
2. Accounts and Access
Users must maintain credential confidentiality and are accountable for all account activity. Customers agree to provide and maintain accurate account, billing, and business information. You may not share access credentials with unauthorized users or use another person's account without permission.
3. Customer Data
Customer Data encompasses data, content, files, lists, prompts, account information, CRM records, lead data, prospect data, campaign data, messages, instructions, and other materials provided to or connected with PlayGTM. Users retain ownership while granting PlayGTM rights to host, process, analyze, transform, transmit, display, and use such data. Users must ensure they possess the necessary rights, permissions, and legal basis for providing Customer Data.
4. Customer Responsibilities
Users bear responsibility for their sales, marketing, outreach, privacy, advertising, and communications practices. Prohibited uses include sending unlawful or deceptive communications, contacting opted-out individuals, uploading unauthorized data, violating anti-spam or privacy laws, scraping data unlawfully, sending fraudulent or harassing messages, interfering with services, or building competing products. You are responsible for reviewing and approving campaigns, audiences, messaging, and outputs before they are used, unless otherwise agreed in writing.
5. Outbound and Communications Compliance
PlayGTM assists with outbound workflows across multiple channels, but users must ensure compliance with applicable laws, rules, platform policies, and industry standards. Requirements include providing accurate sender information, honoring unsubscribe requests, avoiding misleading content, maintaining suppression lists, and complying with commercial email, telemarketing, and privacy regulations. PlayGTM does not guarantee that any campaign, message, list, or workflow will comply with laws or third-party platform rules in every jurisdiction.
6. AI-Generated Outputs
PlayGTM uses artificial intelligence to generate, recommend, or execute content, messaging, research, scoring, segmentation, workflows, and other outputs. Such outputs may contain inaccuracies, incompleteness, outdated information, or content inappropriate for specific use cases. Users must review outputs before relying on or sharing them externally. We do not guarantee that any AI-generated output will be error-free, legally compliant, non-infringing, or suitable for your business purpose.
7. Third-Party Services and Integrations
PlayGTM connects with third-party services including CRM tools, email systems, social media platforms, data providers, analytics tools, and scheduling tools. Your use of third-party services is governed by their own terms and policies. PlayGTM bears no responsibility for third-party availability, outages, changes, API limits, deliverability, account restrictions, or enforcement actions. Users authorize PlayGTM to access connected third-party accounts as needed.
8. Fees and Payment
Fees, billing terms, usage charges, success fees, and payment schedules are specified in order forms, statements of work, side letters, or online checkout. Unless otherwise stated in writing: fees are due according to the applicable order terms, payments are non-refundable, and you are responsible for taxes, duties, and similar charges. Late payments may result in suspension of services, and usage-based fees are billed after the applicable measurement periods.
9. Beta, Design Partner, and Experimental Features
Certain services may be offered as beta, pilot, design partner, early access, or experimental offerings. These may change quickly and may contain bugs, limitations, or incomplete functionality. We may modify or discontinue them at any time. Unless otherwise agreed, beta and design partner services are provided "as is" without performance guarantees.
10. Confidentiality
Each party may receive confidential information including non-public business, technical, product, customer, financial, pricing, roadmap, strategy, and operational information. Each party agrees to use the other party's confidential information only for the purpose of the business relationship and to protect it using reasonable care. Obligations exclude information that is publicly available, previously known, independently developed, or lawfully received.
11. Intellectual Property
PlayGTM and its licensors own all rights, title, and interest in the services, software, workflows, agents, models, prompts, systems, templates, documentation, designs, know-how, and underlying technology. Users may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works except as permitted in writing. You own your Customer Data. Unless otherwise agreed, you may use the final deliverables and campaign materials generated for you for your internal business and GTM purposes.
12. Feedback
If users provide feedback, suggestions, ideas, or recommendations, you grant PlayGTM a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation.
13. Publicity
PlayGTM may identify customers or design partners by name and logo in customer lists, investor materials, sales materials, and website content. Users may opt out by emailing legal@playgtm.ai.
14. Security
PlayGTM employs reasonable technical and organizational safeguards for the services and Customer Data. However, no system is completely secure, and we cannot guarantee that unauthorized third parties will never defeat our safeguards. Users must secure their own systems, accounts, credentials, and integrations.
15. Disclaimers
The services are provided "as is" and "as available." PlayGTM disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation. PlayGTM does not guarantee specific lead counts, reply rates, meetings, opportunities, customer acquisition, revenue, campaign performance, spam-filter avoidance, output accuracy, compliance, or third-party service availability.
16. Limitation of Liability
PlayGTM shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, loss of goodwill, business interruption, or replacement service costs. PlayGTM's total liability for all claims related to the services will not exceed the amount you paid to PlayGTM in the three months before the event giving rise to the claim.
17. Indemnification
Users agree to defend, indemnify, and hold PlayGTM harmless from claims, damages, liabilities, losses, costs, and expenses arising from customer use of the services, Customer Data, campaigns, messages, outreach, Terms violations, applicable-law violations, third-party-rights violations, or third-party service use.
18. Suspension and Termination
PlayGTM may suspend or terminate access upon Terms violations, payment failures, creation of risk to PlayGTM, other customers, third-party platforms, or individuals, or as required by law or platform requirements. Users may cease using the services at any time. Termination does not relieve you of payment obligations incurred before termination.
19. Changes to These Terms
PlayGTM may update these Terms periodically. Material changes receive notice via website posting or other reasonable methods. Your continued use of the services after the effective date of updated Terms means you accept the updated Terms.
20. Governing Law
These Terms are governed by Delaware law without regard to conflict-of-law principles. Disputes are resolved in the state or federal courts located in San Francisco, California, unless otherwise required or agreed.
21. Contact
For questions: PlayGTM Inc, 133 Kearny St, San Francisco, CA · legal@playgtm.ai